REPORTER: YES, IT HAS BEEN BUSY ALL DAY LONG. TAKE A LOOK RIGHT HERE AT THIS SEA OF UNCLAIMED LUGGAGE. ALL OF THESE BAGS ARE CONNECTED TO PEOPLE WHO EITHER ARRIVED HERE AND DO NOT HAVE THEIR BAGS ARRIVE AT THE SAME TIME AND THEY NEED TO GET CONNECTED WITH THEIR BAGS, OR THESE ARE PEOPLE WHO HAVE LEFT THIS AIRPORT AND THEIR BAGS HAVE NOT MADE IT WITH THEM. WHEN I AM HEARING FROM SOUTHWEST AIRLINES IS THIS IS A PROBLEM ACROSS THE COUNTRY AT AIRPORTS THAT SOUTHWEST SERVES. IT IS DOING ITS BEST TO TRY TO GET THE BAGS TO BE CONNECTED WITH THE TRAVELERS. IF YOU ARE ONE OF THE TRAVELERS WHO HAS NOT CONNECTED WITH HER BAD, VISIT ONE OF THESE BAGGAGE SERVICE AREAS. THE PROBLEM IS THE LION IS — THE LINE IS ASTOUNDING. EVEN SOME OF THE WORKERS HAVE NOT SEEN THIS LEVEL OF UNCLAIMED LUGGAGE OR LINES LIKE THIS AT THE BAGGAGE SERVICES AREA. WHAT I CAN TELL YOU FROM THE AIRLINE IS THAT IF YOU HAVE THIS ISSUE TO ALSO TRY CALLING CUSTOMER SERVICE. ANOTHER SNAG THEIR. TRAVELERS HAVE SAID THEY HAVE TRIED CALLING SOUTHWEST DIRECTLY AND SOUTHWEST ADMITS IT IS EXPERIENCING ABNORMALLY HIGH CALL VOLUME. WAIT TIMES ARE TWO HOURS-FOUR HOURS. THIS IS JUST A FLAVOR OF WHAT IS GOING ON AT THE AIRPORT TONIGHT. COME IN AT SUMMIT CLAP WE HAVE MORE FROM SOME TRAVELS — TRAVELERS WHO WERE TRYING TO KEEP THINGS POSITIVE.
As Southwest and other flight cancellations continue to disrupt in- and out-of-state travel in California, while leaving some stranded, state leaders said they’re keeping an eye on the issue. | PREVIOUS COVERAGE ABOVE | Flight cancellations leave Southwest travelers in Sacramento strandedA spokesperson for Gov. Gavin Newsom said Tuesday the governor’s office is monitoring the situation. With prices surpassing $1,000 for flights between cities in California, including some from Sacramento to San Diego for example, the state attorney general’s office said Tuesday it could not comment on, confirm or deny a potential investigation into the high prices. The state’s price gouging laws are not triggered unless there is a federal, state or local emergency declaration. Newsom’s office said the governor, as of Tuesday, did not plan to declare a state of emergency. Laws around deceptive pricing, price fixing, or other antitrust violations are in effect without an emergency declaration. | MORE | Flight canceled? Experts share some advice about what to doCalifornia Attorney General Rob Bonta scrutinized the airlines in a tweet Tuesday: “Lost bags, stranded passengers, impossible to reach customer service. This weekend’s travel chaos wasn’t just about the weather. Airlines have lost the trust of the customers they are meant to serve. We need more accountability and transparency in the airline industry.” Last week, Bonta sent a letter to the U.S. Department of Transportation, urging the agency to ramp up its regulation of the airline industry. In August, he asked Congress to pass legislation to give states more power to address consumer complaints against airlines.
As Southwest and other flight cancellations continue to disrupt in- and out-of-state travel in California, while leaving some stranded, state leaders said they’re keeping an eye on the issue.
| PREVIOUS COVERAGE ABOVE | Flight cancellations leave Southwest travelers in Sacramento stranded
A spokesperson for Gov. Gavin Newsom said Tuesday the governor’s office is monitoring the situation.
With prices surpassing $1,000 for flights between cities in California, including some from Sacramento to San Diego for example, the state attorney general’s office said Tuesday it could not comment on, confirm or deny a potential investigation into the high prices.
The state’s price gouging laws are not triggered unless there is a federal, state or local emergency declaration. Newsom’s office said the governor, as of Tuesday, did not plan to declare a state of emergency. Laws around deceptive pricing, price fixing, or other antitrust violations are in effect without an emergency declaration.
| MORE | Flight canceled? Experts share some advice about what to do
California Attorney General Rob Bonta scrutinized the airlines in a tweet Tuesday:
“Lost bags, stranded passengers, impossible to reach customer service. This weekend’s travel chaos wasn’t just about the weather. Airlines have lost the trust of the customers they are meant to serve. We need more accountability and transparency in the airline industry.”
Last week, Bonta sent a letter to the U.S. Department of Transportation, urging the agency to ramp up its regulation of the airline industry. In August, he asked Congress to pass legislation to give states more power to address consumer complaints against airlines.
